General Terms of Service

Last Updated:

August 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.

Shared Hosting and email services are provided through DreamHost and managed by Focused Site Care (D.J. Billings).

DreamHost offers a variety of services to customers that range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer, email, cloud services, and domain registration services among others. These services are collectively referred to as “Services.”

By using DreamHost’s Services managed by Focused Site Care, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the “Terms”). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use DreamHost’s Services in any way.

These Terms form a binding legal agreement between D.J. Billings and any person or organization who purchases, accesses, or uses D.J. Billings’s Services (“Customer” or “You”). Customer represents, warrants, and agrees that (a) Customer has the full power and authority to enter into and perform under these Terms, or (b) if Customer is using these Services on behalf of an organization, entity, or group, that Customer is authorized to accept these Terms.

Account Information

1. You agree to provide certain current, complete, and accurate information about you as required by the account creation process, and to maintain or update this information as needed to keep it current, complete, and accurate. All such information shall be referred to as account information (“Account Information”).
2. You hereby grant us the right to disclose to third parties, in accordance with our Privacy Policy and Data Processing Addendum, such Account Information for the purposes of fraud prevention and ensuring the security and integrity of DreamHost systems.
3. Providing any false Account Information is considered a violation of terms. D.J. Billings may deny the creation of an account should it feel in its sole discretion that any incomplete, or inaccurate Account Information is provided during account creation. Any payments made incident to such a denied account will be refunded or canceled.
4. D.J. Billings may suspend or disable any existing account without refund should Customer willfully fail to promptly update Account Information upon its change, or fail to respond for over fifteen (15) calendar days to inquiries by D.J. Billings concerning the accuracy of any Account Information.

Financial Arrangements

Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.

Customer agrees that all charges and fees associated with an account are their sole responsibility.

If the customer wishes to cancel Shared hosting Services within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded.

Services provided by third parties and DreamHost partners are not part of the 30-day refund policy, and no early-ending credit applies. Billing will stop at the end of the term during which the service is canceled.

AUTOMATIC RENEWAL: At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled.

Focused Site Care will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your Services before that date. Any Services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.

If the customer’s payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that Focused Site Care may use other payment methods linked to the customer’s bank account (such as new credit card credentials from your card issuer). If a Shared hosting Service is terminated after the 30-day Money-Back Guarantee period, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.

You can cancel by emailing dj@focusedsitecare.com.

Violations of these Terms may, at D.J. Billings’s discretion, result in immediate and permanent disablement without refund.

D.J. Billings reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.

D.J. Billings reserves the right to modify current service plans, fees, and applicable charges at any time. Services that involve outdated or unsupported features may incur additional maintenance fees. In such situations, D.J. Billings will provide notice to Customer, and will allow Customer to cancel the Services without incurring additional change fees, but no refund will be payable for any fees previously assessed.

1. For the purposes of this agreement, Unavailability means that either (a) the DreamObjects service is unresponsive, or (b) DreamObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
2. Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
3. Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
4. Service credits must be claimed within 14 days of the Unavailability occurring by submitting a support ticket. Include as much detail as required to document the Unavailability.

Refunds will be issued in the original payment currency when possible. If a refund must be converted to USD, it will be based on the exchange rate at the time of refund processing, which may differ from the rate at the time of purchase. D.J. Billings is not responsible for any exchange rate differences.

Taxes

1. D.J. Billings shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or DreamHost Web Hosting’s server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.

D.J. Billings reserves the right to police its network to verify compliance with all agreed upon Terms.

The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.

D.J. Billings reserves the right to disconnect any website or server deemed to present a security threat to DreamHost’s customers, servers, or network.

D.J. Billings makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. D.J. Billings also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of D.J. Billings is at the Customer’s own risk, and D.J. Billings specifically denies any responsibility for the accuracy or quality of information obtained through its Services. Any mention of connection speeds associated with D.J. Billings’s Services represents the maximum achievable speed. D.J. Billings does not guarantee that the customer will achieve the maximum connection speed at all times, as this depends on a variety of factors (including your own internet connection!). D.J. Billings expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.

D.J. Billings specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not “Server-ready”, D.J. Billings may, at its option and at any time, reject this material, including but not limited to after it has been put on DreamHost’s servers. D.J. Billings agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of D.J. Billings. If the Customer fails to modify the material, as directed by D.J. Billings, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.

Certain products, including third-party products, may include free versions of paid features. D.J. Billings may receive affiliate compensation from the upgrade to, or purchase of paid versions of pre-installed features.

Trademarks & Copyrights

1. Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer’s account.

Hardware, Equipment, & Software

1. The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access DreamHost Services.
2. D.J. Billings makes no representations, warranties or assurances that the Customer’s equipment will be compatible with DreamHost Services.

D.J. Billings is under no obligation to compensate Customer for downtime, whether the downtime is caused by Customer, D.J. Billings, DreamHost, or DreamHost’s upstream providers.

Age

1. The Customer certifies that they are at least 18 years of age, or that their parent or legal guardian will act as the “customer” in terms of this contract.

Termination

1. This contract may be terminated by either party, without cause, by giving the other party 14 days written notice. D.J. Billings will accept termination by electronic mail. Notwithstanding the above, D.J. Billings may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. D.J. Billings reserves the right to charge a reinstatement fee.

Limited Liability

1. Customer expressly agrees that use of D.J. Billings’s Services is at Customer’s sole risk. Neither D.J. Billings, DreamHost, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that DreamHost’s Services will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through DreamHost Services, unless otherwise expressly stated in this contract.
2. Under no circumstances, including negligence, shall D.J. Billings, DreamHost, its offices, agents or anyone else involved in creating, producing or distributing DreamHost’s Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use DreamHost’s Services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to DreamHost’s records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content utilizing DreamHost’s Services.
3. Notwithstanding the above, Customer’s exclusive remedies and D.J. Billings and DreamHost’s total liability for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, arising out of or in connection with these Terms or from the use or inability to use the Services, shall not exceed the aggregate amount which Customer paid to D.J. Billings during the six (6) months immediately preceding the claim.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold DreamHost and/or D.J. Billings harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against D.J. Billings and/or DreamHost, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer,its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless D.J. Billings and/or DreamHost against Liabilities arising out of

1. any injury to person or property caused by any products sold or otherwise distributed in connection with DreamHost’s Server;
2. any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
3. copyright infringement;
4. any defective product which Customer sold on DreamHost’s servers.

Export Control

Customer agrees to comply with all applicable export control laws and regulations, including, without limitation, the U.S. Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR), and economic sanctions regulations administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC). Customer represents and warrants that it is not (i) located in, or a resident or national of, any country subject to U.S. embargo or sanctions, or (ii) identified on any U.S. government restricted party list, including, without limitation, the Specially Designated Nationals (SDN) List or any other sanctions lists administered by OFAC.

Customer covenants that it shall not – directly or indirectly – sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from D.J. Billings and/or DreamHost under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.

In the event that any transaction is denied, blocked, or reversed due to sanctions compliance obligations, including but not limited to restrictions involving sanctioned jurisdictions, entities, or individuals, DreamHost may suspend or disable the associated account or access without prior notice or refund.

Customer agrees to indemnify, to the fullest extent permitted by law, D.J. Billings and/or DreamHost from and against any fines or penalties that may arise as a result of Customer’s breach of this provision. This Export Control clause shall survive termination or cancellation of this Agreement.

Other Terms and Policies

Customer agrees to abide by the terms set forth in this Terms of Service as well as other DreamHost policy documents including, but not limited to the following, each of which are incorporated herein by reference, and together with the Terms of Service, constitute the entire agreement of the parties:

1. Acceptable Use Policy
2. Anti-Spam Policy
3. Unlimited Policy
4. Privacy Policy
5. Customer Data Processing Addendum
6. Professional Services Terms
7. Domain Registration Terms

A full list of all policies can be found here: www.dreamhost.com/legal.

Customer also agrees to abide by all applicable terms set forth by all DreamHost partners and subsidiaries.

Partner Product Terms

BoldGrid: By utilizing WP Website Builder, you agree to BoldGrid Terms of Service.

G Suite and Google Workspace: By utilizing DreamHost’s partnered Google Workspace (formerly known as G Suite) service, you agree to the Google Workspace Terms of Service.

Let’s Encrypt: By utilizing a Let’s Encrypt Certificate, you agree to the Let’s Encrypt Subscriber Agreement.

Liftoff Website Builder: By utilizing Liftoff Website Builder, you agree to OpenAI’s Terms.

Contract Revisions

As DreamHost evolves, we may modify these Terms from time to time to reflect changes in our business. These modifications may include cancellation of outdated products or Services, additional fees, and changes to our policies among others. In some instances, we may provide you with additional notice of updates including but not limited to adding a statement to the website, via the newsletter, or sending you an email notification. However, it is your responsibility to periodically check for the current version of our Terms by visiting this page (and other pages referenced in the Terms).

If you continue to use or access the Services after the effective date set forth above, you agree to be bound by any revised Terms, and all other terms or policies incorporated herein either directly or by reference.

Governing Law

The Terms and the resolution of any disputes shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. All transactions, regardless of currency, are governed by the laws of the State of Illinois. In case of disputes, currency exchange rates will not be grounds for dispute resolution claims.